Do you love leading teams, holding people accountable, and driving results?
Do you love creating, managing, and implementing process?
Do you love solving problems, removing roadblocks, and getting things done?
About Us
Inflight is a comprehensive and dynamic player in the aviation industry through our first-class Fixed-Base Operator (FBO), Flight School, Aircraft Maintenance shop, and Social Club.
Our commitment to excellence and innovation has made us a trusted name in the field. We're a fast-growing company, we run on EOS (the Entrepreneurial Operating System), and we are building a Leadership Team that can take this business to the next level. We are seeking a talented and experienced operations leader to join our team and drive our continued success.
Summary
The Operations Manager owns the day-to-day performance of the entire operation, across the FBO, the Flight School, Aircraft Maintenance, and the Social Club. You will sit on the Leadership Team alongside the Visionary and the Integrator, and be responsible for turning strategy into execution on the ground.
You will lead the technical experts who own the craft in each department. This role is strategic execution of process through leadership and management to drive accountability throughout the entire operation.
This is a growth seat. You will work closely with the Integrator, who stays hands-on in operations as responsibility transitions to you. As you prove results, your scope and your pay grow with you.
What You'll Do
- Operational Performance: Own the day-to-day results across every department, including people, quality, and metrics.
- Process Ownership: Deliver on our Proven Process, and own and continuously improve the core processes that keep each department efficient and scalable.
- Strategic Planning: Work with the Leadership Team to develop and execute plans that support business growth and operational efficiency.
- Leadership and Accountability: Drive accountability through strong leadership and management of your teams, fostering communication and collaboration across departments.
- Problem Solving: Address and resolve any operational challenges, ensuring smooth and efficient operations across the organization.
Qualifications
- Leadership Experience: At least 3 to 5 years of proven experience leading teams, managing people, and holding them accountable (LMA).
- Operator Mindset: Decisive, accountable, and focused on results. You lead through process and people, and you own every outcome.
- Driven and Hardworking: A high-energy worker who is energized by creating something great and has fun doing it.
- Process-Minded: You see inefficiency and you fix it. You bring structure to chaos.
- EOS Understanding: Direct EOS experience is a strong plus. If you do not have it, you must be able to grasp it quickly and conceptually.
- Excellent Communicator: Strong verbal and written communication skills. You can lead up to the Leadership Team and down to the front line.
What We Expect
- Commitment to Excellence: A dedication to maintaining the highest quality and safety standards in all aspects of our operations.
- Collaboration: A team player who fosters a collaborative and supportive work environment.
- Continuous Improvement: A proactive approach to identifying and implementing improvements to enhance operational efficiency and effectiveness.
- Drive to Grow: A genuine commitment to learning the business and staying current with operational best practices and industry trends.
Pay: From $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years have you directly managed and held a team accountable?
- Have you worked with the EOS?
- Tell us about a specific time you held an underperformer accountable. What did you actually say, and what happened?
- Describe an operation or process you improved. What were the numbers before and after?
- In one sentence: why this role?
- One of your direct reports has shown up late three days this week. Write, word for word, how you would open that conversation with them.
- Your maintenance lead tells you a repair will take two weeks. You suspect it could be done faster. How do you handle that conversation and decide whether they're right?
- You step into the role and the operation feels broken in ten places at once. How do you decide what to fix first, and what do your first two weeks look like?
Education:
- High school or equivalent (Preferred)
Ability to Commute:
- Eden Prairie, MN 55347 (Required)
Ability to Relocate:
- Eden Prairie, MN 55347: Relocate before starting work (Required)
Work Location: In person
