About Us: Southern Cross Aviation is a leading provider of aircraft parts, committed to ensuring the highest level of customer satisfaction. We pride ourselves on our strong relationships with vendors and our ability to source the best parts and materials for our customers.
Job Overview
We are seeking a motivated and detail-oriented Sales Support Representative to join our dynamic team. In this role, you will be responsible for providing exceptional customer service and supporting the sales team in achieving their goals. Your primary focus will be on assisting customers by taking sales orders, providing product and service information and resolving technical issues.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Capture Sales Orders and execute for a positive customer experience.
- Collaborate with other departments to resolve issues related to orders or customer concerns.
- Provide product information and support to customers, helping them make informed purchasing decisions.
- Contribute to a positive team environment by sharing insights and best practices.
Requirements:
- Proven experience in customer service or sales support roles is preferred.
- Strong communication skills, both verbal and written, with a focus on providing excellent customer service.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Detail-oriented with strong organizational skills to manage multiple tasks efficiently.
- A positive attitude and willingness to learn new skills related to sales processes.
- Knowledgeable and proficient in Microsoft Office and applications.
Additional Information:
This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the organization.
- Job Type: Full-time in-office role
- Drug Free Workplace.
Southern Cross Aviation is committed to maintaining a Drug-Free Workplace. Employment offers are contingent upon the successful completion of drug and background screenings.
Our company is an equal opportunity employer. We encourage women, military veterans, and all individuals from diverse backgrounds to apply. We do not discriminate based on race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.
Join us at Southern Cross Aviation and be a part of a team that values excellence and innovation in every aspect of our business!
Job Type: Full-time
Pay: $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
