Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.

Job Description

OPERATIONS SR MANAGER

Contribute to the strategic direction of the business and support impactful mission outcomes as an Operations Sr Manager at GDIT. Here, you’ll enable the success of the most critical government missions and the growth of a meaningful career in Administration.

MEANINGFUL WORK AND PERSONAL IMPACT
As an Operations Sr Manager, the work you’ll do at GDIT will be impactful to the mission of delivering unified communications to the Federal Aviation Administration (FAA). You will play a crucial role in leading all operations.

Lead/Manage/Support operations in the following services: Sustainment, Implementations, Security, Network, Engineering, Program Management Office and Customer Operations.

Manages the day-to-day operations of tasks in assigned program area including technical work, staff supervision, financial and business development activities.
Responsible for managing the activities of the assigned business unit, aligns teams, sets goals, executes initiatives, and improves processes for the specific business units, analyzes current processes and workflows to help the organization run efficiently and effectively, analyzes budgets for equipment needs of the business, create business strategies to achieve business targets, keeps current with business and economic trends to forecast how the business will need to adapt and change over time.

WHAT YOU’LL NEED TO SUCCEED
Bring your unified communications expertise and drive for innovation to GDIT. The Operations Sr Manager must have:

Education: Bachelor of Arts/Bachelor of Science (Experience can substitute education requirement)
Experience: 9+ years of FAA related experience in voice, video and network operations:

1. Must have experience with operations in a MODERATE security posture specific to FAA administrative systems.

2. Must have a working knowledge of FAA MR processes.

3. Must have a working technical background in operations of the following platforms/systems: Avaya, Juniper, IP Office, 911 systems, Voice Mail, Contact Center, and FAA specific KSN / TEMT.

4. Must have a working knowledge in delivery of systems in a FedRamp environment specific to the FAA.

5. Must have experience in the following FAA operations: WOCC, SOC, NOC, OCC, ROC, ARTCC, FSDO, and ATCs.

Public Trust (Agency Specific) required.

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.

Work Requirements

Years of Experience

9 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

HDI Support Center Director (HDI-SCD) | Help Desk Institute (HDI) - Help Desk Institute (HDI)

Travel Required

25-50%

Salary and Benefit Information

The likely salary range for this position is $127,500 - $172,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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