The role is accountable for the following:
- Building relationship with repair stations and communicating with them on open repair orders.
- Following up on open issues, requesting status, ETAs and discrepancies.
- Reviewing and evaluating shop quotes and utilizing tools to maximize costs savings. Allocating piece parts from stock to repair shops to obtain price reduction on end units.
- Reviewing QC reports, overdue core reports, repair mgmt. reports, open sales order reports, etc. Send reports out weekly to team and identify opportunities for resolution of all issues.
- Communicating with customers/vendors on open QC units.
- Meeting and maintaining set KPI’s within the department.
- Trouble shooting problematic repairs. Expediting completion of open repair orders and obtaining repair quotes.
Required Skills and Experience
** Quantum software preferred **
- Analytical and problem solving ability
- Providing exceptional service to both vendors and customers
- Individual must possess good verbal and written communication skills
- Self-motivated individual who is enthusiastic about work and reacts well under pressure
- Ability to multi task in a fast pace environment where priorities can change quickly
- Attention to detail and strong organizational skills
- Ability to manage time effectively
- 3-5 years in customer interaction experience
- Proficient with Microsoft Office tools (e.g., Excel, Outlook) or equivalent
Preferred Skills and Experience
- 3 years in aviation MRO experience. Familiarity with MRO terminology, IPC’s, S/B’s, 8130’s and traceability
Benefits
Job Types: Full-time, Contract
Work Location: In person
