Summary
The Office Agent provides all the customer service for accepting, processing/finalizing, and delivering air freight efficiently, timely and safely to their intended destination. Coordinates and communicates with freight forwarders/trucking companies, airlines, and ground handlers. The employee must consistently display a professional and positive image. “Lead by Example” concept is strongly promoted.
Core Competencies:
- Technical Competence & Knowledge
- Leadership
- Analytical
- Communication skills
- Organizational skills
Job Duties
- Ensure compliance with all Transportation Security Administration (TSA), Federal Aviation Administration (FAA), Customs & Border Patrol (CBP), and customer requirements.
- Computer system proficiency for airline booking and load planning.
- Ensure compliance with special cargo including, but not limited to AVI, HUM, VAL, and other airline specific products.
- Breakdown Airwaybills (AWBs) in accordance with airline requirements.
- Prepare computer manifest, carrier certificates and other records in accordance with airline procedure, including Dangerous Goods (DG) ‘Notification to Captains’ (NOTOCs), and other relevant documents. Check for accuracy and completeness.
- Send special handling telexes/messages in accordance with airline requirements & regulations.
- Release flights and check for completion of data transfer between computer systems to the extent possible.
- Prepare Airwaybills (AWBs) and secure payment from private shippers, when necessary, as permitted by Government Regulations.
- Ensure documents are filed with CBP in accordance with required deadlines.
- Answer queries, tracing actions in a timely manner.
- Ensure retention of required delivery records.
- Initiate freight discrepancy action where required.
- Monitor the acceptance of specialty products, including Valuables (VAL) & Vulnerable (VUN),
- Ensuring secure storage as required.
- Monitor inbound messages, manifest inbound shipments accordingly, proactively preparing for inbound traffic after flight release by overseas stations.
- Prepare breakdown & freight check in manifests for warehouse staff use, including special handling instructions or storage requirements.
- Document locations received from check in process on correct tallies, verifying totals for accuracy.
- Initiate discrepancy messaging as appropriate after completion of check in.
- Prepare, assign documents and notification to consignees and/or brokers.
- Finalize shipments in Computer systems when required.
- Verify that complete shipments have been appropriately signed for and the documentation finalized.
- Initiate follow-up tracing action as required for all discrepancies, in accordance with Company & customer requirements.
- Obtain US Customs Release of aircraft & freight.
Requirements
- Must be 18 years of age.
- High School diploma.
- Enthusiastic about Customer Service
- Must be capable of lifting/pushing/pulling up to 70 lbs. on a regular basis.
- Ability to work nights, weekends, holidays, and varying schedules.
- Proficient Computer Skills
- Must be able to stand, lift, bend for an extended period.
- Must successfully complete airline specific training programs and recertification
- The ability to read, write and fluently speak and understand the English language.
Ability to work nights, weekends, holidays, rotating shifts and varying schedules.
