The Sales Coordinator is involved in all aspects of customer service, order fulfillment and general sales related task. Responsible for processing sales order and liaising between customers and Pankl to ensure high quality of customer service. Ability to manage expectations to support achieve department goals. Report status of various programs to Pankl’s Management team.
Skill Set & Required Qualifications:
- Project Management Certification preferred
- 5 to 7 years related experience in the aerospace machining industry preferred
- Prior project management experience or training, particularly in a process-controlled manufacturing operation
- Excellent written and verbal communication skills and diplomatic skills.
- Able to travel at least 20% to customers in other states and internationally
- Ability to work within strict production and manufacturing deadlines
- Relies on extensive experience and judgment to plan and accomplish goals
- Experience in Analyzing Information, Data Maintenance, Reporting Skills, Research Skills, Judgment, Independence is preferred
- Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
- Basic knowledge of export compliance (ITAR/EAR) Export license experience preferred.
- Excellent computer skills, with fluent abilities to use Microsoft Office & ERP Systems. ABAS preferred.
- Fluent and effective in English written and verbal communications, bilingual in Spanish is a plus.
- Ability to write reports and business correspondence.
- Ability to effectively present information and respond to questions from all levels including managers, customers, and the public.
- Knowledge of Flight Safety Procedures desirable.
- Communicative personality
- Detail oriented
- Highly Organized
- Experience with AS9100 and aerospace industry requirements
- Must be self-motivated, able to work individually or in a team with minimum supervision
- Familiar with company’s products and processes
- Support project team to meet project timelines
- Prepare and analyze sales reports, tracking key metrics, order status, and inventory levels
- Assist in developing presentations and proposals
- Responsible for creating and delivering presentations for customers, as needed
- Organize and manage sales processes (i.e. workflow, contract review, forecasting, etc.)
- Maintain document control, database management, track project activities and team communication.
- Assist in resolving scheduling problems by collecting and analyzing information, coordinating solutions
- Liaising with production to determine priorities
- Prepares draft reports, background documentation and research
- Assist with the execution of customer satisfaction survey, follow-up with customer.
- Responsible for the preparation, analysis & monitoring of Sales Forecasts
- Analyzing & Monitoring Customer Orders
- Analyzing & Monitoring Shipping Requirements
- Liaising with other departments
- Liaising with customer account managers to advise on problems or delays
- Liaising with customers, e.g. to discuss changes to the specification
- Preparing timely meeting notes from customer and conference travel
- Responsible for complying with company’s ITAR requirements
- Organize and support tradeshows
- Coordinate and manage various online customer websites
- Prepare and organize business travel as needed.
- Assist with special events planning
- Assist with export license application submittals
- Adhere to company’s budget according to PAS Management Standards.
- Willingness to support company training and cross functional efforts.
- Knowledge of legal requirements pertaining to customer and communication.
- Maintains production data base by entering data in the ERP / ABAS system
- Know and execute PAS Management system procedures
- Other duties as assigned
Export Compliance
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.
Shop Practices and Safety
Attend organizational Training and comply with concepts and principles as defined in the Training Matrix.
Ethics and Professionalism
Exhibit intellectual abilities through analytical reasoning, problem solving skills, development of technical skills, and innovation of solutions. Exhibit interpersonal skills through teamwork, customer, and people skills. Must have a “Can Do Attitude”. Compliance with organizational standards including providing organizational support, cost consciousness, quality improvement, safety and security, ethics, promotion of diversity, and professionalism.
Physical Demands and Work Environment
While performing the duties of this Job, the employee needs to be aware that this position is physically straining. The ability to cope with stress and multiple tasks is essential. Employee is regularly required to sit and talk or hear. The employee is frequently required to use hands and fingers, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this Job, the employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.
Pay: From $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
