About Us
GSE America supports corporate and commercial aviation by servicing equipment used on airport property (Ground Support Equipment). Our team of talented, motivated, and passionate individuals strive to offer exceptional service and support to our customers and manufacturing partners. Based in Lakeland Florida, GSE America is committed to building an inclusive environment in which everyone can do their best work and succeed with the highest levels of detail.
Our work environment includes:
- On-the-job training in every department
- Open business exposure at every level
- Independence, free thought and idea generation
- Growth opportunities in every role, no caps
- Mentoring, coaching, personal growth assistance
Service Coordinator
Definition of Role and Responsibilities:
GSE America seeks an eager and efficient Service Coordinator to strengthen our service team. The objective of the Service Coordinator is to serve as the primary traffic controller, providing a steady flow of Return to Service equipment. This is accomplished by utilizing processes such as contract review, quoting, sourcing, and scheduling.
As the first point of contact with customers, the Service Coordinator is expected to represent the company professionally.
The person in this role should embrace learning and improving internal processes. Forward thinking and process improvements are key to keeping up with our ever-expanding product offerings.
Minimum Qualifications:
- US citizenship with a bachelor's degree
- 3 years automotive on-resume hydraulic and/or mechanical experience
- Ability to navigate Microsoft 365 and other computer programs
- Proper writing skills accompanied by professional speech and presentation
- Organization and diligent time management skills
- The ability to meet deadlines, create workflows, and manage a list of reminders
- Desire to work ahead
- The ability to prioritize one’s own workload as well as others
- Excellent critical thinking and problem-solving skills
- Valid driver’s license with a clean driving record
- The ability to pass drug screening
Responsibilities include:
Quoting
- Review service requests, research customer accounts, and respond in a timely fashion;
- Review technical drawings and manuals, gaining knowledge on models and revision history;
- Perform thorough evaluations of equipment as it arrives;
- Travel into the field to perform on-site evaluations;
- Provide accurate estimates for customers and forecast additional contingencies that may arise;
- Inform customers of lead time based on the current production schedule.
Sourcing
- Grow the Approved Vendor List to strengthen purchasing pipeline;
- Procure necessary parts for scheduled services, and manage the queue of parts due for arrival;
- Order stock level inventory at strategic intervals.
Scheduling
- Balance immediate needs while communicating our schedule to customers;
- Manage the service queue delegating technicians’ daily, weekly, and monthly schedule;
- Provide travel requirements for upcoming on-site service;
- Coach technicians’ pace and performance.
Aviation experience is not required. On the job training related to this specific industry is available to every employee. We love to teach, and we really enjoy working around others who are passionate to learn!
Our Offer to You:
- Tier 1 standard of excellence, in a very neat and tidy industry
- Exceptional resource support; tools, supplies, and equipment
- Transparent exposure to business development and growth
- Open-door policy, teaching and coaching
- Competitive pay rate based on skill
- Clean, modern work environment
- Paid vacation time after 90 days
- Medical Benefits and Retirement Plan after 90 days
- Standard business working hours - +8 hour days / +5 days per week
Background Check and Drug Screening:
All job offers will be contingent upon successful completion of a background check. In addition, GSE America is a Drug Free Workplace where post-offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Equal Employment Opportunity:
Equal Employment Opportunity is both a fundamental principle and a core value of GSE America. Employment at GSE America is based upon personal capabilities and qualifications without discrimination due to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws - which is reflected in all of Proserv’s policies regarding hiring, training, promotions, transfers, salaries, and other forms of compensation.
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 50 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
