KLM Engineering & Maintenance
As an Airline MRO, our role at Air France / KLM Engineering & Maintenance is to guarantee the smooth operation of the aircraft our customers entrust to us. We are a major multi-product MRO (Maintenance, Repair, Overhaul) provider. With a workforce of over 12,800 worldwide.
This position is part of KLM Component Services. The supply chain operations team in Miami is looking for a new team member that enjoys working in a very dynamic and international environment, is pro-active, does not back away from a challenge and is committed to help the team reach goals and keep our customers flying.
Job Responsibilities
The purpose of this role is to ensure the accurate, compliant, and efficient flow of aircraft components through the repair and supply chain process by performing detailed receiving inspections, system data management, and shipping coordination. This position serves as a critical control point between customers, internal departments, and external vendors by verifying part condition, documentation, and traceability while maintaining full regulatory compliance. The role supports operational excellence by managing component routing, creating and maintaining work orders in multiple ERP systems, and ensuring all inventory and customer data is correct, complete, and audit-ready. Through precise documentation, clear communication, and strict adherence to FAA, EASA, and company quality standards, this position helps minimize delays, prevent errors, and protect the airworthiness of aviation products. By efficiently packaging, shipping, and tracking aircraft components, the role ensures timely delivery, customer satisfaction, and uninterrupted maintenance operations, especially in time-critical AOG situations. Ultimately, this position safeguards regulatory compliance, data integrity, and the reliability of the aviation maintenance and repair process.
This role operates at the center of the aviation repair and supply chain, serving as a critical link between customers, i repair operations, and external vendors. Positioned within the Receiving, Inventory, and Logistics function of the warehouse, the role directly supports Customer – and Vendor operations by ensuring that aircraft components are correctly identified, documented, routed, and processed from the moment they arrive until they are returned to the customer or placed into inventory.
** Requirement for this position; 2 shifts are available, Monday through Friday. 8 hour shift within window period of 6am to 7pm. Must be available for rotating weekend on-call duty**
Main job tasks:
Receiving Inspection and Component Routing
- Conduct thorough receiving inspections of incoming aircraft components, including both serviceable and unserviceable parts, ensuring compliance with aviation industry standards and company quality requirements
- Accurately assess component condition and determine appropriate routing destinations, including repair shops, stockroom storage, customer return shipments, or vendor processing facilities
- Verify that all incoming components are accompanied by proper documentation, including packing lists, certificates of conformity, and airworthiness tags
- Identify and flag any discrepancies, damage, or documentation issues discovered during the receiving inspection process
- Coordinate with Quality Assurance and Engineering departments when components require additional evaluation or clarification
Enterprise Resource Planning (ERP) System Management
- Utilize multiple company ERP systems including SAP, Crocos, and Process Control to maintain accurate inventory records and component tracking
- Research and retrieve component history, maintenance records, and previous repair information to support operational decision-making
- Verify and validate customer Repair Order (RO) information, ensuring all data matches physical components and accompanying documentation
- Create and open Work Orders in the system, accurately entering all required fields including part numbers, serial numbers, customer information, and work scope descriptions
- Maintain data integrity by performing quality checks on all system entries, correcting errors, and ensuring information accuracy for compliance and traceability purposes
Communication and Correspondence Management
- Monitor and respond to emails from various intercompany departments
- Provide clear and accurate information regarding shipment status, component location, delivery schedules, and any potential delays or issues
- Coordinate with internal departments to resolve discrepancies, answer inquiries, and facilitate smooth workflow processes
- Maintain professional business communication standards in all written and verbal correspondence
- Escalate urgent matters or complex issues to appropriate supervisors or department managers as needed
- Document important communications and decisions for record-keeping and future reference
Packaging and Shipping Operations
- Package aircraft components according to ATA Specification 300 standards and industry best practices to ensure safe transport and prevent damage during shipment
- Select appropriate packaging materials including boxes, foam, bubble wrap, anti-static materials, and cushioning based on component size, fragility, and regulatory requirements
- Prepare shipping labels, commercial invoices, certificates of conformity, dangerous goods declarations (when applicable), and other required shipping documentation
- Process domestic and international shipments using FedEx tracking systems and other carrier platforms, ensuring accurate data entry and proper service level selection
- Generate tracking numbers and proactively communicate shipment information to customers and internal stakeholders
- Coordinate pickup schedules with carriers and ensure shipments meet promised delivery commitments
- Follow all hazardous materials (HAZMAT) regulations when shipping components containing dangerous goods, including batteries, flammable materials, or pressurized items
- Maintain organized filing of shipping documentation and proof of delivery records
Multi-Tasking in Fast-Paced Environment
- Effectively manage multiple concurrent assignments and shifting priorities while maintaining attention to detail and quality standards
- Work efficiently in a time-sensitive environment where aircraft on ground (AOG) situations and expedited orders require quick turnaround times
- Adapt to changing daily workloads, urgent customer requests, and unexpected operational challenges while maintaining composure and professionalism
- Prioritize tasks based on customer commitments, regulatory deadlines, and operational needs
- Collaborate with team members to balance workload distribution and meet departmental goals
Regulatory Compliance and Documentation
- Adhere to all company policies and procedures as outlined in the Repair Station Manual, Employee Handbook, and department-specific standard operating procedures
- Ensure compliance with Federal Aviation Administration (FAA) regulations, European Aviation Safety Agency (EASA) requirements, and other applicable aviation authority standards
- Complete all required paperwork accurately and thoroughly, including receiving reports, work orders, shipping documents, and inventory transaction records
- Participate in all mandatory training programs including safety training, quality system updates, regulatory requirement changes, and ERP system training
- Maintain a clean, organized, and safe work environment by following housekeeping standards and 5S principles
- Adhere to safety protocols including proper lifting techniques, use of personal protective equipment (PPE), and awareness of hazardous materials
- Support internal and external audits by maintaining proper documentation and following established quality management system procedures
- Report any safety concerns, quality issues, or procedural violations to appropriate management personnel immediately
Requirements:
- Possess a high school diploma or equivalent
- Possess a strong working knowledge /level of English language (read, write and speak), in order to communicate clearly/ professionally.
- Ability to learn/ understand aviation terminology in respect to job responsibilities.
- Be organized and diligent in work environment
- Be able to excel in rapid paced environment, while attending to multiple responsibilities with accuracy.
- Quality oriented and proactive self-starter
- Computer/PC (Word, Excel, Outlook, etc.) or data entry familiarity is required.
- Able to lift 50lbs and assist team with physical duties, such as unloading/loading van or trucks.
- Consignment shifts during weekend/weekdays for AOG support (on call)
Key Job Competencies:
- Safety Awareness
- Quality Focus
- Technical/Professional Knowledge
- Planning & Organizing
- Communication
- Stress Tolerance
- Teamwork
Physical Demands
Ability to lift up to 40 lbs and over 40 lbs. with assistance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
- Periodic travel may be required as deemed necessary
- Combination between office and warehouse. (90-10)
Company Benefits
As a valued team member, you'll have access to exclusive flight benefits, allowing you to explore new destinations and experiences. Secure your future with our comprehensive 401(k) plan. Our paid meal break policy is designed to provide you with the time to relax and recharge during your shift. In addition Air France and KLM offer generous PTO and provide comprehensive medical insurance and wellness benefits to support your holistic health.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
