Job Title: Harbour Master(aka Operations Manager)
Department: Operations
Grade: Salary Exempt
Reports to: Sr. Director, Airport Operations
POSITION DESCRIPTION
SUMMARY
The Harbour Master (aka Operations Manager) is responsible for leading all aspects of Home Base Operations at the brand new Sky Harbour BDL campus. Sky Harbour offers our Residents the best home base solution in business aviation, an alternative to the traditional transient-focused FBO operation, and is a fast-growing, exciting company to work for. The right candidate will have a balance of relevant operational experience, an entrepreneurial mindset, strong customer orientation, and enthusiasm for being a key leader within a unique and evolving business.
The Harbour Master will ensure departmental compliance with appropriate rules, regulations, and policies of the Company, the Airport Authority, and all local or State agencies affecting the Airport and Sky Harbour Operations.
The Harbour Master role is critical to Sky Harbour’s ability to deliver value for our Campus Residents, as they set the tone for the overall quality of the operation. They must strive to be knowledgeable regarding all technical subject matter in areas of the operation, the requirements of their Residents, and lead their team by example. Our approach also requires the ability to rigidly adhere to appropriate safety and technical operating standards while seeking to innovate and improve the local operation to the benefit of our Residents and your team – structured empowerment.
The Harbour Master for this location is going to be responsible for the startup of a brand new campus – so this is a unique opportunity to serve as the founding leader of the Sky Harbour team for the Bradley operations. Our team is relatively small and growing quickly – providing a unique opportunity for this individual to leverage their experience and be part of shaping the future of the business.
The five Active Ownership principles for all Sky Harbour team members are:
1. The Resident is our focus.
2. We are building this company for the long term.
3. We relentlessly pursue excellence.
4. We fight for cost-efficiency.
5. We work as a team, but own the total outcome as individuals.
Essential duties and responsibilities include (but not limited to):
Maintain site practices and procedures that contribute to a safe, positive, and enjoyable work environment.
Supervise ramp, hangar, and fueling activities to assure safe, efficient and timely delivery of service to our Hangar Residents.
Ownership of a workplace culture that strives for the highest degree of mutual respect, excellence in safety and environmental compliance, customer service and support standards, and overall team member retention and performance development.
Proactively monitor and update daily aircraft arrivals and departure requirements. Ensure that service meets customer needs and expectations per their agreements.
Manage hiring and scheduling for all Operations team members at the campus aligned with Sky Harbour policies and procedures, prioritizing operational requirements and overall Campus efficiency.
Oversee training programs, including Sky Harbour’s rigorous proprietary three phase program – initial, drills, and recurrent – as well as the industry leading tow qualification program; may also include assignment and development of a designated Base Trainer.
Design and facilitate appropriate regular communication with Home Base Residents to ensure service accuracy, timeliness and completeness.
Interface with Residents to ensure all service requirements are met per their agreements and that they are satisfied with our service. Proactively communicate with them and build strong relationships to stay ahead of any potential service issues.
Coordinate and engage as needed with airport authority representatives (via airport meetings and other forums) as well as other local community partners to build strong local working relationships on behalf of Sky Harbour.
Promote partnerships with vendors and other third parties to the benefit of Residents and Sky Harbour (ex: other aircraft services to be provided to Residents on your campus).
Understand the campus-level expense budgets, quarterly forecasting, and annual budget processes and manage operations in a way that maintains high facility and service standards while being cost efficient.
Manage opportunities and risks in your operation and develop local goals and objectives to deliver excellent Resident experiences, develop your team’s capabilities, and optimize operating profit for the base.
Ensure processes and systems related to campus operations are used consistent with company policies and procedures while providing feedback to leadership on opportunities for improvement.
Manage facility and equipment preventative maintenance programs to ensure high facility standards and reliability of ground support equipment.
Enforce company policy and procedures, including administration of disciplinary action as directed by the Senior Director of Campus Operations.
Regularly inspect the facilities for cleanliness, brand standards, and proper operation; log issues, and proactively report any discrepancies to the Senior Director of Campus Operations and National Property Manager.
Regularly inspect the campus equipment (GSE) for cleanliness and brand standards, proper operation, and preventative maintenance program adherence; proactively log any issues, and report any equipment discrepancies to the Senior Director of Campus Operations and National GSE Manager.
Operate fuel trucks, aircraft tugs, lav carts, water carts and various other pieces of GSE as needed.
Proactively report incidents or near misses, lead investigations, and share learnings with others as needed to continuously reduce our operational risk.
Perform other duties as assigned.
EXPERIENCE AND QUALIFICATIONS
- 5 years of aviation, hospitality operations or other relevant leadership/supervisory experience
- Meet Sky Harbour’s operations, service and training requirements
- Consistently demonstrate organizational and leadership skills
- Entrepreneurial spirit
- Strong customer orientation
- Good communication skills, both written and oral
- Highly collaborative, hands-on mindset
- Procedurally oriented but with flexibility as needed to safely achieve the mission
- Basic proficiency in Microsoft Office applications including Word, Excel and Outlook
- Flexible availability; may include working overtime, nights, on weekends, holidays, and ‘on call’ to meet the needs of your operation
- High school diploma or equivalent (GED)
- At least 21 years of age
- Valid state driver’s license and meet the company’s insurability requirements
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is exposed to outside weather conditions which may include wet and/or humid conditions, extreme heat and cold; high, precarious places; vibration; chemicals including aviation fuels, oils and lavatory fluid. The noise level in the work environment is usually loud.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk and hear. The employee is required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust and focus.
Pay: $90,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Pet insurance
- Vision insurance
Application Question(s):
- Do you have experience managing an FBO operation?
Experience:
- Crew management: 5 years (Preferred)
Work Location: In person
