Key Lime Air/Denver Air Connection Above Wing Manager
We are an established and growing regional airline headquartered at Denver International Airport, with more than 27 years of experience operating as a Part 121 and Part 135 air carrier. Our operations include cargo service, private charters, and scheduled passenger service under our Denver Air Connection brand.
This leadership role is critical to ensuring safe, compliant, and customer-focused station operations while maintaining exceptional on-time performance.
Location: Denver International Airport
Starting Salary: $28.00-$33.00 an hour
Benefits:
- Employer paid health, vision, dental, and life insurance for the employee
- Matching 401k up to 4%
- Accruing PTO days, a maximum of 18 days per year
- Flight benefits through ZED program
Position Overview
The Above Wing Manager is responsible for the overall performance, safety, and compliance of above wing operations. This individual serves as the primary operational leader for passenger services, gate operations, and customer experience, ensuring seamless coordination between departments and external stakeholders.
Operational Leadership
- Direct and oversee all above wing activities including ticketing, gate operations, boarding, and customer service functions.
- Drive operational performance metrics including on-time departures, completion factor, and customer satisfaction.
- Serve as the station’s operational decision-maker during irregular operations (IROPs) weather events, diversions, and delays.
- Coordinate closely with Flight Operations, Maintenance, Dispatch, Ground Handling, and Airport Authority personnel to ensure efficient aircraft turns.
- Ensure proper weight and balance communication and documentation procedures are followed.
Safety & Compliance
- Enforce full compliance with FAA, DOT, TSA, and company policies and procedures.
- Conduct routine audits and observations to ensure regulatory and procedural adherence.
- Lead safety reporting initiatives and promote a proactive safety culture.
- Investigate and document incidents, irregularities, and customer claims as required.
Team Leadership & Development
- Train, coach, and develop station agents and supervisors.
- Conduct performance evaluations and provide ongoing feedback.
- Develop shift coverage plans and contingency staffing strategies.
- Foster a culture of accountability, professionalism, and teamwork.
Customer Experience
- Manage and resolve escalated passenger issues with professionalism and sound judgement.
- Ensure ADA compliance and proper handling of passengers with special needs.
- Oversee denied boarding situations, recommendation processes, and service recovery efforts.
- Promote a customer-first mindset while balancing operational priorities.
Administrative & Financial Oversight
- Oversee station supply inventory and vendor coordination.
- Prepare reports related to station performance, irregular operations, and compliance metrics.
- Participate in audits and regulatory inspections as required.
Availability & Accountability
- Maintain availability outside standard business hours for operational support.
- Respond promptly to operational disruptions and critical situations.
Basic Qualifications
- Proven leadership experience in airline above wing or airport operations (management experience preferred)
- Demonstrated ability to lead in high-pressure, time-sensitive environments.
- Excellent communication, organizational, and conflict-resolution skills.
- Proficiency in airline systems, Microsoft Office, and operational reporting tools.
- Flexible availability includes nights, weekends, and holidays.
- Ability to pass required rug screening and background checks.
- Professional appearance and commitment to high service standards.
Job Type: Full-time
Pay: $28.00 - $33.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
