Job Overview
Del Monte Aviation is seeking an outgoing Customer Service Representative. We are looking for an individual with strong hospitality, retail, food & beverage and/or office work experience. Must be able to handle a fast-paced environment. Great opportunity for someone who enjoys a fun, exciting workplace with a wide variety of responsibilities.
Responsibilities
- Maintain awareness of all incoming & outgoing aircraft activity.
- Provide security of pedestrian and drive through gate.
- Proficiently use multi-line telephone system.
- Provide assistance to customers with hotel reservations, car rentals, catering, and other requests.
- Proficiently use computer software to process payments.
- Cash handling & maintenance of petty cash drawer.
- Maintain landing log, line service board, etc.
- Input next day arrivals and departures into Excel spreadsheet.
- Use Outlook for email communication with customers, coworkers, and managers.
- Input sales receipts and other information into QuickBooks.
- Provide shuttle service to airport terminal/hotels for passengers & crew.
- Communicate with aircraft and line service technicians using two-way radio.
- Maintain customer database in Outlook.
- Maintain neatness and organization in Customer Service area and all public areas.
- Sort & distribute daily mail promptly
- Photocopying, preparation of express mailings.
Skills
- High school diploma or general education degree (GED) required.
- Minimum 2 years of related customer service experience or equivalent.
- Excellent verbal and written communication abilities to effectively engage with customers.
- Experience in customer service or client services roles is preferred.
- Ability to analyze situations quickly and provide appropriate solutions.
- Detail-oriented with strong data entry skills for accurate record keeping.
- A friendly demeanor with the ability to remain calm under pressure while resolving customer concerns.
Join us in providing outstanding service that makes a difference!
Job Type: Full-time
Pay: $18.00 - $20.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
People with a criminal record are encouraged to apply
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Monterey, CA 93940 (Required)
Work Location: In person
