The Fuel Specialist provides quotes, receives orders, and arranges fuel uplift authorizations for customers around the world via an extensive network of fuel suppliers and FBOs.
DUTIES & RESPONSIBILITIES
- Delivers consistent, superior service to all customers (both external and internal)
- Monitors flight schedules and assists in determining fuel stops without compromising service or safety
- Provides quotes to customers and arranges releases as directed
- Prepares and distributes fuel instructions to customers’ dispatch and flight crews
- Informs FBOs of arrivals and fuel instructions
- Orders fuel releases from fuel vendors
- Reviews the flight calendar on an ongoing basis to ensure all trips are properly addressed
- Promptly responds to incoming phone calls and/ or emails from dispatch, flight crews and FBOs
- Prioritizes and resolves time sensitive situations keeping safety and the customer’s best interest in mind
- Coordinates communications between customers, FBOs, fuel vendors, handlers and other third parties
- Supports subsidiary companies acting as their primary fuel department.
- Daytime/evening/weekend/holiday on-call duties will be required
EDUCATION & EXPERIENCE
- Associate’s degree preferred or a minimum of 2 years of experience in aviation
- Experience in the fuel and/or aviation industry a plus
REQUIRED SKILLS & QUALIFICATIONS
- Self-motivation
- Flexibility in adapting to evolving priorities, tasks, work schedule and team dynamics.
- Strong communication and customer service skills
- Fanatical attention to detail, a sense of urgency and the ability to meet critical timelines
- Excellent communication skills
- High energy and thrive in multi-tasking and evolving environment
- Basic knowledge of Microsoft Excel
- The ability to de-escalate customer issues and concerns and uses creativity to find solutions
- The ability to work in a team environment that promotes both the customer’s needs while maintaining best practices for the long-term goals of the company
