Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve.
Job Title: Customer Account Specialist
Duration: PERM
Shift: M-F 1st Shift
Job Designation
Provides customer service, support and prioritization for team through best practices. Acting as the Point of Contact for a group of assigned accounts, they will also be responsible for driving customer satisfaction and accountable for all customer-facing activities and duties, including but not limited to; P.O-review, bookings, RMA’s, credits, reports, follow-up/status, and resolution/relationship-management. As a major contributor to the achievement of our annual goals, this role requires that the Account Specialist work collaboratively with all departments within our organization.
Job Core Responsibilities
- Manage Aftermarket customer accounts; quoting, repair-order review, bookings, credits, returns, reports, follow-up/status, resolution/relationship-management. Collaborate with all teams to hit goals and deliverables.
- Work closely with Supply-Chain, Operations, Quality and Trade Compliance +, in order to ensure all customer requirements and commitments are met.
- Participate in process improvement initiatives as required with their respective customer base.
- Maintain, execute and train on/to documented Standard Work.
Job Specifications
- Education Level: (Preferred): Bachelor's Degree or equivalent experience.
Field of Study/Area of Experience:
- 2+ years of experience in MRO, customer-Service/Inside Sales, Aerospace/Aviation After-Market, or a combination thereof.
- Must be a U.S. person: U.S. citizen or permanent U.S. resident.
#CNX100
Pay: $25.00 - $35.00 per hour
Benefits:
- Dental insurance
- Health insurance
Education:
Experience:
- customer service or inside sales: 2 years (Preferred)
- aviation or aerospace: 2 years (Preferred)
- MRO: 2 years (Preferred)
Work Location: In person
