G2 Secure Staff is expanding and looking to add to the Baggage Handler operations at Daniel K. Inouye International Airport (HNL).
Title: Baggage Handler
Pay Rate: $15.33 - $15.33 per hour
Shift: Vary
***Flight Privileges Available**
The Baggage Handler meets and greets arriving passengers in the claim area and provides assistance and information to individuals meeting arriving passengers. The handler determines customers' service needs and assists with all baggage issues, including lost, damaged, and stolen articles.
What does a Baggage Handler do?
- Make baggage arrival announcements when customers arrive in the claim area, providing information and instructions. Log each flight as bags are delivered to the claim area. Updates records with later arriving bag information
- Monitor the delivery of baggage and handle irregularities associated with the internal baggage process
- Actively participate in the Safety Management System (SMS)
- Initiates BMAS files for lost, damaged, and stolen baggage. Updates BMAS files with information pertinent to the claim. Provides appropriate airport information as required
- Monitors damage claims and makes settlements
- Coordinate the return of lost and damaged luggage to customers. Prepare bag delivery orders and arrange delivery using bag delivery services or other available means
- Process and secure unclaimed luggage, update BMAS, and create a BMAS on-hand record in SABRE. Coordinate on-hand bags, update BMAS desk requests, and contact passengers regarding unclaimed baggage
- Coordinate with Ramp services regarding bag deliveries and missing bags. Update records with late-arriving bag information
- Assist customers with Skycap requests
- Monitor baggage delivery and complete baggage delivery quality checklist
- Must be familiar with all FAA/Airline/Company regulations
- Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
- Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities
- Miscellaneous duties as assigned
What skills are required to Join the Team?
- Must be 18 years or older
- One year of customer service experience
- Must submit to and pass a drug screen and background check
- Must meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable), including successfully completing a background check and ten-year work history.
- Must have a reliable mode of communication and transportation
- All applicants must consent to and pass a drug test as part of a conditional job offer. -REQUIRED
Language Skills:
- Ability to communicate effectively in the English language
- Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks
- Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the public
- Must also possess and utilize effective listening skills
Why G2:
- Preventive Healthcare Benefits
- PTO Paid Time Off Benefits
- Company Matched 401k Options
- Employee Discount Program
- Employee Assistance Program
G2 is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability
EOE/M/F/D/V/SO
Job Type: Part-time
Pay: $15.33 per hour
Language:
Ability to Commute:
- Honolulu, HI 96819 (Required)
Ability to Relocate:
- Honolulu, HI 96819: Relocate before starting work (Required)
Work Location: In person
